Privacy Policy for Musterilerim Hub Bridge
This Privacy Policy explains how Musterilerim Hub Bridge (“we”, “our”, or “the Application”) collects, uses, processes, and protects information when you interact with our services, integrations, and automated messaging features via Meta Platforms (Instagram and Facebook).
1. Information We Collect
When you interact with our connected Instagram accounts or when the Application processes data through the Meta Graph API, we may collect and process the following information:
- Public Social Media Interactions: Public comments, replies, usernames, and Instagram-scoped user IDs (IGSID) generated when you interact with our posts, reels, or stories.
- Direct Messages (DMs): Message content, timestamps, and sender user identifiers required to provide automated customer support, deliver requested resources, or respond to keyword triggers.
- Lead & Contact Information: Information voluntarily provided by users during conversations or form submissions, including names, email addresses, phone numbers, or inquiry details.
- Technical & Diagnostic Data: Webhook transmission logs, delivery timestamps, and API response statuses used strictly for monitoring system health and preventing service disruptions.
2. How We Use Your Information
We process collected data solely for legitimate business operations and direct customer support, specifically to:
- Automatically respond to comments and direct messages based on user-initiated inquiries or trigger keywords.
- Route lead inquiries into our internal CRM dashboard for customer relationship management.
- Deliver requested information, educational resources, links, or follow-up communications.
- Maintain security, diagnose technical issues, and ensure proper webhook and API operation.
We do not sell, rent, or lease your personal information to third parties.
3. Data Sharing and Third-Party Services
We share information only with trusted infrastructure and service providers necessary to operate the Application:
- Meta Platforms, Inc.: Via the Meta Graph API and Webhooks to enable comment moderation, messaging workflows, and advertising audience synchronizations in accordance with Meta’s Platform Terms.
- Hosting & Infrastructure Providers: Secure hosting servers located at musterilerim.com.tr where application databases and webhook endpoints are maintained.
All third-party services process data in compliance with relevant data privacy regulations and security standards.
4. Data Retention and Security
Retention Period: We retain interaction logs and customer records only for as long as necessary to fulfill customer service requests, manage business relationships, or comply with legal obligations.
Security Measures: All communications between Meta servers and our application endpoint use industry-standard HTTPS/TLS encryption. Access tokens, credentials, and customer records are stored securely with restricted administrative access.
5. User Rights and Data Deletion
Under applicable data protection laws (including GDPR and KVKK), you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal data from our systems.
How to Request Data Deletion
If you wish to have your interaction records or personal details removed from our systems, you can submit a deletion request by emailing [email protected] with the subject line Data Deletion Request, including your Instagram username or the email address used during contact. Requests are processed within 30 days.
6. Updates to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory updates. Any changes will be posted directly to this URL with an updated effective date.
7. Contact Us
If you have questions or concerns regarding this Privacy Policy or our data practices, please contact:
Note for Meta Platform Review: Meta requires both a Privacy Policy URL and a User Data Deletion URL. This exact page URL (https://musterilerim.com.tr/gizlilik-politikasi) can be used for both fields in the Meta App Dashboard, as Section 5 explicitly details the required Data Deletion instructions and procedure.